They were able to provide some information regarding pick-up returns ($25/big item, don't need to disassemble furniture), but to schedule the pickup, I got transferred to the local store, and i was on line for 2 hours. Find out more about browser cookies. Specifically, you only have 14 days after your purchase to return items via the mail, or home pickup for large items. Your local IKEA store reserves the right to refuse a refund and offer an exchange or IKEA gift card only if the return criteria is not fully met. IKEA reserves the right to refuse returns or offer an exchange or refund card only to anyone where IKEA, in its sole discretion, suspects abuse of its return policy. Learn more. Assembled products may be returned provided your merchandise is not found to be dirty, stained, damaged or abused. Please note that initially, your new mattress can seem a bit too firm. Either way, if you need help with a product, or just want to return your purchase for a 100% refund, find out how to do it here. For smaller item returns (FedEx or UPS can pick up) simply fill out the return slip (pdf) and send the package(s) back to your closest IKEA store location with the slip and a copy of the receipt or order confirmation included. For additional comfort, and to prolong the life of your IKEA mattress, we also recommend you consider adding a mattress topper. GetHuman4266483 did not yet indicate what Ikea should do to make this right. To avoid long wait times, IKEA encourages customers to take advantage of its 365-day return policy and return or exchange products at a later time. If lost, IKEA can find it using your debit card, credit card, or gift card number; Refunds are given in the amount of the lowest selling price over the past calendar year; The original packaging is not necessary, but it’s a good idea to keep it for your own sake; You may return … Additional Information . Please provide proof of purchase and, if possible, the packaging. Note: Items bought in-store CANNOT be returned via the mail or online. We will make a full refund for everything that is still in its unopened packaging. If the replacement mattress is lower in price, we will credit the difference to an IKEA refund card for you to use towards a future purchase. STEP 1: Please check the hours of operation at your local store. STEP 2: Upon arrival please proceed to the designated Returns & Exchange door and await further instruction from our Returns & Exchange greeter We have made some changes to facilitate your product return or exchange. STEP 1: Please check the hours of operation at your local store, STEP 2: Upon arrival please proceed to the designated Returns & Exchange door and await further instruction from our Returns & Exchange greeter. We do not offer products for rent or for temporary use. IKEA Return Tips. We will refund you by the same method as your original payment. Or, if you really want to avoid going to the store, you can arrange for a pickup of large items by calling IKEA at 1-888-434-4532. We thank you for your patience and understanding. I need to return a large item and want to schedule a pickup with Ikea. ; The price tag at IKEA is your friend. If your item is under 10kg in weight with maximum dimensions of 60x50x50cm then you can return via any of our thousands of CollectPlus Points that Yodel collect from. If you would like to upgrade your mattress, all we ask is that you pay the difference between the original purchase price and the price of the replacement chosen. Government photo ID may be required. If your merchandise is found to be dirty, stained, damaged or abused, IKEA may refuse to refund or exchange your items, or offer a refund card only. Product reimbursement should be received approximately 2 weeks after the item has arrived at the store. The terms & conditions of our 25 year warranty and the care instructions can be found in our warranty brochures. Please note that due to physical distancing guidelines still in effect will be operating with fewer workstations and wait times will be longer than usual. I ordered the IKEA **** ** piece dinnerware set in white. Tape measures are provided, so you won’t need to bring yours. Too something else? Too small? If your purchase has something missing, or you just feel the product doesn’t fit your home. Found to be dirty, stained, damaged or abused fit your home this time rewards inspiration... Return your products within 365 days purchase and, if possible, packaging... 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